77designz UG (haftungsbeschränkt) | Bockelsdorf 10 | D-48727 Billerbeck
- You have 30 days to return an order after receiving it.
- Unless arrangements are made with us, you cover the cost of the return.
- Please note that exceptions apply for custom-made products.
- If you have any questions, please contact us prior your return.
You can find our full Return Policy in our Terms and Conditions
Exchanging a product:
The easiest and fastest way to exchange a product is to place a new order and return the wrong product in order to get an refund. You can also return your order and ask for exchange but it takes much longer as your return has to arrive in our warehouse before we can process the exchange.
How do I return my goods:
- If you wish to make a return or you want to exchange a product use the Return Form.
- You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged and in good condition.
- If possible, please provide us with a tracking number for the return shipment.
- If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any customs charges. We are not responsible for any charges imposed on packages returned by customs.
- Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
- If the product (not the packaging) is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.